Refund Policy
This Refund Policy explains how refund requests may be handled for services provided by GUG Agency.
Service-Based Nature of Our Work
Because many GUG Agency services involve time, consultation, strategy, creative work, research, documentation, or third-party coordination, refunds may not be available once work has started, unless otherwise stated in a written agreement.
Consultation and Strategy Services
Paid consultation and strategy sessions are generally non-refundable once the session has been delivered or scheduled, as our consultants reserve dedicated time for each client.
Digital, Branding, Website, and Marketing Services
Branding, design, website, and marketing services involve creative and technical effort that typically begins immediately. Refunds, if applicable, will be assessed based on the stage of work completed.
Travel, Real Estate, and Advisory Support
Where services involve third parties — such as travel providers, real estate partners, or government processes — refunds are subject to the policies of those third parties and may be limited or unavailable.
Non-Refundable Work
Work that has been delivered, customised, or completed in accordance with the agreed scope is considered non-refundable.
Refund Request Process
To request a refund, please contact us in writing with details of the service, the date of engagement, and the reason for your request.
Review and Approval
Each refund request is reviewed individually. Approval, partial refund, or denial will be communicated in writing within a reasonable timeframe.
Contact Us
For any questions about this policy or how GUG Agency handles your information, please contact us using the details below.
- Email: info@gugagency.com
- Phone / WhatsApp: +44 7307 104810
- Website: www.gugagency.com